Support Consultant
ROTTERDAM,
Netherlands
Are you growing with us?
Be the rock for our users – as a support representative.
Do you enjoy sharing your knowledge? Are you looking for a place where you can simply do what you excel at? Then this could very well be your new workplace in our team.
Are you a customer-oriented professional with a passion for solving complex questions related to the use of Visma software? As an experienced support employee, you play a key role in ensuring customer satisfaction. You know better than anyone how to provide quick, friendly, and effective support. With your insight and experience, you contribute to improving our service and customer experience. You also enjoy sharing that knowledge through online training sessions!
Then join our driven team now where your expertise truly makes a difference!
At dooIT, we find it important that you feel at home quickly. That’s why we would like to introduce you to your future colleagues.
We use a video from our sister company eServiceware B.V. for this, because we work closely together within our group and share the same culture and values. This way, you get a good impression of the people and the atmosphere you will be in.
Take a quick look and discover who your future colleagues are!
Where you make the difference
As a support representative, you are the first point of contact for our Visma software users. You ensure their questions are answered quickly and accurately. No day is the same – this is what you can expect:
- You help customers via email, phone, and chat, and you assist them live via Anydesk
- Analyzes problems and finds an appropriate solution (or prevents the problem from recurring)
- You collaborate with customers and provide advice on the use and optimization of Visma software.
- You document a lot in our helpdesk system
- You keep our knowledge base up-to-date with FAQs
- You liaise with our development team to translate customer feedback into improvements.
- Eventually, you will conduct online training and webinars so that customers can learn to work smarter with the software themselves.
This is you
- You have the courage to dive in deep and the confidence that you and your team will always come out on top.
- You are someone who switches quickly, communicates clearly, and gets energy from helping others.
- Furthermore, you bring the following:
- You speak and write good Dutch and your English is also going well – communication is your strength
- You think in solutions and stay calm, even when it's busy
- You have technical feeling and affinity with ERP software
- You enjoy helping customers in a way that truly suits them
- You work independently, but also feel at home in a team
- You have a completed HBO education
What we offer you
- A good salary between €2,500 and €3,500 gross per month, depending on your experience.
- Travel allowance
- Your own fixed workspace with a laptop and headset – everything you need to work comfortably (also at home)
- Flexibility: 1 work-from-home day per week
- Excellent pension plan
- 100% internet reimbursement (at home)
- Room to continue growing, with plenty of opportunities for training and education
- Working hours from 9:00 AM - 5:30 PM
- A close-knit team of colleagues who are not only professional but also friendly and especially eager to help you.
- Prospect of a permanent contract – we like to invest in the long term
- Good secondary employment conditions, matching your efforts
At our company, it's all about enjoying your work, having room for development, and feeling that you matter!
Get to know your colleagues
Niels Rietveld
Implementation Consultant
From commerce to consultancy: Niels' growth journey
After seven years in the commercial sector, Niels decided in February 2022 to change course and dive into a completely new field: consultancy. A conscious choice, but also a significant switch. “I was used to being the one with all the product knowledge,” he says. “It takes some getting used to starting completely at the bottom of the ladder again. But that's part of learning something new.”
The learning curve does not deter Niels—in fact, quite the opposite. Thanks to intensive training from colleagues, the Visma Academy, and obtaining various certificates, he now feels more confident in his role. "I can solve more and more customer queries independently. That gives me the feeling that I am truly adding value. And that is exactly what I love about my job."
Meanwhile, Niels has grown into a consultant. In this role, he implements business software for clients and guides them step by step in optimizing their processes. “What I appreciate is that I get a lot of responsibility in projects. I can independently develop solutions and advise clients on how to best use our software. And if I run into something, I can always brainstorm with colleagues. That teamwork and independence make my work so valuable.”
Jos van Willegen
Senior Implementation Consultant
From intern to senior consultant: Jos knows what clients need
Ten years ago, Jos started at eServiceware as a Junior Support Consultant with a clear ambition: to advance to consultancy. "I had known for a while that I wanted to pursue this field, but many companies required years of experience. I didn't have that yet. When I saw this position with growth opportunities, I knew: this is my chance."
Meanwhile, Jos is a senior consultant and helps organizations daily with implementing and optimally utilizing business software. “The best part of my job? Really helping and making clients happy. That’s where I get the most satisfaction.”
In 2019, Jos was awarded Consultant of the Year — an achievement he is still proud of. “I will never forget that moment. It was a wonderful recognition for the work I do with great pleasure.”
What makes eServiceware so special according to Jos? “The atmosphere is personal and engaged. You really know your colleagues, and newcomers are quickly integrated into the team. This makes the work not only enjoyable but also effective.” He describes it as having a 'Rotterdam character': honest, direct, and down-to-earth. “No fuss, just working together and getting things done.”
Everything is designed.
Responses from recruitment agencies are not appreciated.